We reserve the right to restrict these areas for children with non-sliding tickets and their carer. We are still keeping a close eye on numbers in restricted spaces. Tickets are priced per head for adults and children alike unless they are under 5 years old in which case buy an Under 5 ticket – under 5 tickets do not have access to the slides, just Buccaneer SplashZone and Ricky’s Reef. REMEMBER ANY EMAIL COMES FROM LEMUR ATTRACTIONS AND THE ORDER CONFIRMATION IS YOUR TICKET(S) NO ACTUAL TICKETS ARE DELIVERED.īE SURE YOU HAVE BOOKED FOR THE CORRECT WATERPARK THIS ONE IS HERE IN POOLE, DORSET, MISTAKES CANNOT BE RECTIFIED This won't work if you have entered the wrong email (unless you use it again!).ĭO NOT BOOK AGAIN WITHOUT CHECKING - EITHER SEE IF IT HAS GONE THROUGH YOUR BANK ACCOUNT, OR IF THE ORDER CONFIRMATION IS IN THE JUNK OR SPAM, OR IF YOUR SPLASHDOWN TICKETS ACCOUNT HAS CURRENT TICKETS IN IT. Also, corporate emails sometimes get caught in quarantine folders etc.īefore messaging us you should try logging back into your splashdown tickets account at where you can see all your previous orders. Please, please double-check your spam/junk and that you typed your email correctly before calling us, it's surprising how often it happens to be gmail or hotmail or in the JUNK. No IN (ref) please send us a Facebook Messenger message with your name and email booked with so that we can help you with your tickets. Please check your SPAM/JUNK/PROMOTIONAL folder, if it isn't there please keep note of your IN number and quote this on entry to the waterpark. Some people are struggling to find their confirmation email.
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